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By Brian Joseph, FairWarningillustration_2

Gwen Caplan’s nightmare began with a Yelp search.

It was the summer of 2012 and the middle-aged mother of two was looking for someone to move her and her kids from San Rafael, Calif., to Glendale, Ariz. Money was tight, so Caplan scoured the web for an affordable but reputable moving company.

Her search unearthed several moving companies. One was called America’s Best Movers. It had terrible reviews online. “I said to myself, ‘It’s a good thing I used Yelp. I’m not going to use these people,’ ” Caplan would later tell a criminal grand jury.

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