Broward jail healthcare firm up for new contract did not disclose $800K wrongful death payout

By Dan Christensen, 

Allen Daniel Hicks died last year as a result of multiple blunders by Armor Correctional Health Services.

Allen Daniel Hicks died last year as a result of multiple blunders by Armor Correctional Health Services.

A Miami healthcare company looking to renew its multimillion dollar contract to care for Broward’s jail inmates did not disclose in bid documents that it paid an $800,000 wrongful-death settlement earlier this year in Tampa.

Broward Sheriff’s Office procurement rules require bidders to disclose any malpractice cases filed against them or their employees in the past five years, and any pending litigation, judgments and settlements in the past three years.

Armor Correctional Health Services, the top-ranked bidder, sent a June 4 proposal to the BSO that includes a 14-page list of 150 malpractice lawsuits. No mention is made of the horrific case of Allen Daniel Hicks, who spent nearly 36 hours in custody in a Tampa jail without treatment for a stroke that ultimately killed him.

In a cover letter to BSO, Armor Chief Executive Officer Bruce A. Teal sought to downplay that nevertheless lengthy track record. Among other things, he boasted that Armor had “zero (0) settlements in the last three (3) years.”

Not so.

Hillsborough County Sheriff’s Office (HCSO) and Hillsborough Circuit Court records show Armor and the HCSO jointly agreed in January to pay a total of $1 million to settle claims made by Hicks’ estate. The deal, which included a $200,000 payout by HSCO, was approved Feb. 26 by a probate judge and reported by The Tampa Bay Times on July 6.

Hicks suffered “severe brain damage” while waiting for treatment, according to a Jan. 7 memo by HSCO’s lawyer that summarized a sworn statement by the Tampa General Hospital neurosurgeon who treated Hicks.


The “delay in medical care resulted in Mr. Hicks’ death, which could have been avoided had Mr. Hicks been sent to the emergency room within a 4½-hour window from the time his stroke began,” the memo says.

“Dr. (name deleted) was extremely critical of the medical care provided by Armor, as well as Armor and HSCO’s delay in transferring Mr. Hicks to the hospital,” says the memo.

A spokeswoman said Armor did not disclose the Hicks settlement because of the way BSO worded its bid question.

“The language specifically requests ‘settlements of court cases.’ The Hicks settlement was never a court case, which is why it was not included,” said Yeleny Suarez of the Miami public relations firm Everett Clay Associates.

Armor Correctional CEO Bruce A. Teal

Armor Correctional CEO Bruce A. Teal

Nevertheless, Armor’s apparently botched treatment of Hicks raises serious questions about the quality of medical care it provides to inmates, including those in Broward.

Armor’s list discloses that since 2008 it was sued 22 times in federal and state court by Broward jail inmates whose allegations included improper medical care, failure to provide medication and inappropriate conduct by medical providers.

The inmates who filed most of those cases had no lawyer and their cases were dismissed without trial, as is typical in cases in which plaintiffs represent themselves.

Jail systems across the country that hire outside companies to provide medical care to inmates routinely seek to assess the issue of quality of care by inquiring about their backgrounds.

BSO’s bid documents require prospective vendors to disclose their litigation history to satisfy a requirement that they “shall have a track record of providing quality, reliable inmate health care services.”

“Failure to answer all questions thoroughly and truthfully may result in your proposal being found non-responsive,” bidders are cautioned on BSO’s background questionnaire.

Armor’s role in what happened to Hicks is the kind of information the questionnaire was designed to ferret out.

The tragic and troubling episode is spelled out in police and court records.

Hicks, 51, was arrested about 11 a.m. on May 11, 2012 following a minor accident on I-275 in Hillsborough County in which no one was injured. A witness told police Hicks’s 2003 Chevrolet Cavalier was traveling at slow speed and weaving before he struck a guardrail.

Police called to the scene described Hicks as erratic, uncooperative and thought he might be on drugs. At one point, deputies pulled their guns on Hicks when he failed to comply with an order to show his left hand after one officer thought he saw Hicks reach into a seat pocket.

Hicks, a local volunteer baseball coach who lived with and cared for his aging mother, was handcuffed, taken to jail and charged with resisting an officer without violence.

Hicks arrived unable to walk or to speak properly. He was placed in a holding cell where he lay on the floor, unable to move his left side, for an extended period.


A sheriff’s investigation details a series of errors by Armor personnel, beginning with the failure of a sally port nurse to properly assess Hicks’ medical condition.

“At no time did the nurse gather a history of Hicks’ present condition, nor did she properly examine signs and symptoms present with Hicks,” says the July 19, 2012 report of the investigation by HCSO Col. James D. Previtera.

Two other Armor nurses were also present in the holding cell. “But none of the LPNs attempted to examine Hicks closer, obtain vital signs or interview him,” the report says.

The next day, another nurse saw Hicks and expressed concern that he showed stroke symptoms. Hicks was soon transferred to Tampa General where he was diagnosed as having suffered a stroke.

“The medical bills associated with Mr. Hicks’ medical care exceed $1 million,” police records say.

The sheriff’s report accuses Armor of failing “to properly record and secure” the medical notes of the nurse who first identified Hicks’s stroke symptoms. It states that what happened to the notes is unknown.

Still, the report says Armor Health Services Administrator Lewis Hays “offered misleading information as to the existence of the notes” to sheriff’s investigators.

“In addition, Hays and Assistant Health Services Administrator Andy Sluka engaged in conduct that appeared to be intended to intimidate and coerce (the nurse) about her assertions with regard to the assessment and the medical notes,” the report says.

The sheriff’s office later revoked the security clearances of Hays and Sluka, the report says.

Col. Previtera, of the HCSO’s Department of Detention Services, said he contacted Armor CEO Bruce Teal personally “and expressed my extreme dismay with the manner in which his staff assessed and treated Mr. Hicks. The matter is the subject of continued internal review by Armor and corrective action is expected.”

Hicks remained in a coma and under constant medical care at Tampa General until his death on Aug. 7, 2012.

His mother died while Hicks was hospitalized.

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  • great work on this story about allen daniel hicks and armor. however there maybe even more to it. jail records indicate that this hospitalized comatose man was somehow “released” from the custody of the sheriff on may 14, 3 days after being booked as someone posted a bail bond. however, in order to be officially released from custody of the sheriff, doesn’t an inmate have to sign formal sheriff office release paperwork, and/or sign the bond paperwork, before being formally “released” from sheriff custody? did the comatose hicks sign the release paperwork? did this “release” then somehow relieve the sheriff office and/or armor from further financial responsibility for the subsequent million dollar hospitalization? if so, then who got stuck with the huge medical bill – the hospital, the doctor, the family, the patient, the taxpayer, other(s) – who?

    additionally, the hillsborough sheriff/ armor contract daily cost per inmate is approximately 30% higher per inmate per day than the broward sheriff daily inmate cost. why the huge cost differential? also, what is the contract definition of inmate per day? does the definition of inmate per day include someone who turns themselves in and then is immediately booked/released on own recognizance or bond in approximately one hour without ever seeing a nurse? does the definition of inmate per day include those who are arrested who then are released within a few hours by posting cash, surety bond or pretrial supervised release within hours of being booked. does anyone realize that the contract equates to a cost of $6,000++ per inmate per year in broward, and over $7500 in hillsborough. the full cost of florida state prison (food, medical, clothing, everything, etc…) is only $49 per inmate per day, yet the broward jail and hillsborough full jail cost is well over $100 per inmate per day.

    finally – a search shows that allen daniel hicks story received zero coverage from the local tampa tribune newspaper. keep up the good work.

  • It did receive coverage from the Tampa Bay Times however, just to be fair. The story was incredulous and the fact that this company failed to disclose this little “mistake” is not surprising.

  • Farewell to Armor Correctional Health Services, which until Aug. 31 provided medical care at the Nassau County jail. But let’s not stop there.

    Earlier commission reports found that Armor — which has questioned the commission’s findings — had provided inadequate care in at least eight of the 14 deaths during the company’s tenure.

    Since Armor assumed jail care in 2011, Nassau often supported the company, even as disturbing commission reports began piling up. When Mangano administration officials were pressed after the state attorney general sued the firm, one justification for keeping Armor was that its contract indemnified Nassau against claims involving company actions.

    There is no dispute that the contract with Armor saved Nassau millions of dollars over its duration. But those savings could be short-lived.

    In April, the family of military veteran Bartholomew Ryan, who committed suicide in the jail in 2012, won nearly $8 million after a jury trial in a civil suit against Armor and Nassau.
    Other federal lawsuits are pending, and the correction commission, which investigates all inmate deaths, is reviewing four other deaths.

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